Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
El conjunto Supet combina un arnés tipo chaleco y una correa universal pensado para gatos de diferentes tamaños. Su tela de malla suave y ligero peso evitan sobrecalentamiento y ofrecen mayor libertad de movimiento durante los paseos al aire libre, dentro de un diseño resistente con costuras reforzadas.
Gracias a su diseño acolchado y borde suave, el arnés distribuye la tensión por el pecho y los hombros, reduciendo posibles molestias. El material transpirable ayuda a mantener al animal fresco incluso durante pasos largos en días soleados.
El arnés es ajustable con cuatro correas, permitiendo un ajuste adaptado al crecimiento y al contorno del cuerpo del gato. Se acompaña de un broche seguro y un mosquetón D en la espalda para enganchar la correa. La versión con tiras reflectantes mejora la visibilidad en condiciones de poca luz.
Ideal para paseos supervisados, visitas al veterinario, o salidas cortas. Su diseño tipo chaleco evita que el gato se asfixie o se sienta restringido, ofreciendo comodidad durante la experiencia al exterior.
Para empezar, guía al gato al uso del arnés en interiores primero, y luego progresa a salidas cortas. Observa signos de incomodidad y ajusta la talla según la guía de tallas.
Nota: este conjunto está diseñado para gatos y requiere supervisión. Si es la primera vez que su gato usa un arnés, tómese un tiempo para acostumbrarlo en interiores antes de salir. Cada gato es único, por lo que el ajuste puede requerir paciencia y repeticiones.
Q: ¿Qué tallas ofrece este arnés de Supet para gatos?
A: Ofrece tallas ajustables; consulta la guía de tallas para medir el contorno torácico y el cuello.
Q: ¿Cómo se usa para evitar que el gato se escape?
A: El arnés tiene 4 correas ajustables y un cierre seguro; úsalo con supervisión y dale tiempo para acostumbrarse dentro de casa.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com