Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The SureFlap Microchip Cat Flap is designed for households that want to blend freedom for their cats with practical control. Using your cat’s implanted microchip to determine entry, it offers a quiet, reliable way to stay in control of who enters your home while your cat enjoys unrestricted indoor access. This isn’t just a door; it’s a smart access system that can adapt to busy multi-pet living spaces, delivering peace of mind and a smoother daily routine for both pets and their people.
With selective entry powered by RFID technology, the flap recognizes approved IDs and can help minimize unwanted visitors. The unit can learn up to 32 IDs, making it suitable for households with several cats. For cats without chips, RFID collar tags offer a flexible alternative. Programming is straightforward with a single button, so setup is quick and uncomplicated.
Power comes from four AA non-rechargeable batteries, designed for long life. Depending on usage, battery life can reach up to about 12 months. A low battery indicator flashes red to signal when batteries will need replacement, helping you plan ahead without surprises.
Whether you’re upgrading your own home or gifting to a fellow pet lover, the SureFlap Microchip Cat Flap adds practical value and everyday convenience. It also comes with a three-year warranty, underscoring durability and confidence in its performance.
Versatile installation options cover doors, walls, or windows, and accessories are available to tailor the setup to your space. For households expanding to multiple cats or adopting pets without chips, the system’s flexible ID options ensure you can configure access in a way that fits your routine and space.
Q: Which microchips are compatible with the SureFlap Microchip Cat Door?
A: Compatible with 9-, 10-, and 15-digit microchips; RFID collar tags are available for cats without chips.
Q: What is the battery life and how is low power shown?
A: Runs on four AA batteries, up to about 12 months; a red light indicates low battery.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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