Trusted Pet Store Canada
Fast Shipping Canada



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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The SureFlap Microchip Pet Door opens a door to smarter pet access. By reading your pet's implanted microchip or RFID collar tag, it unlocks only for approved identities, helping you create a calmer doorway and a more controlled entryway. In homes with more than one pet, the unit can remember up to 32 identities, offering a practical balance of convenience and security without relying on shared passes or manual toggles.
Designed with both big cats and small dogs in mind, this door balances accessible entry with privacy and safety. It’s built to respond quickly to your pet’s unique identification, while keeping intruders at the door. The result is less door-janging chaos and more predictable access, especially during busy morning routines or late returns from outdoor adventures.
To help your pet fit through comfortably, note these measurements: shoulder width up to 6.5 inches, and waist circumference up to 20.25 inches. The flap itself is 7 inches wide by 6.69 inches high, and the surrounding opening required for installation is 8.15 inches wide by 9.21 inches high. These dimensions are important for proper fit in doors, windows, or walls.
This unit supports both chip-based and collar-tag identification. If your pet doesn’t have a microchip, programmable collar tags are available separately to extend selective access to non-chip pets.
Beyond everyday use, this pet door is designed to endure routine activity in a family home. It’s a thoughtful addition for multi-pet households, aiding routine by giving pets a predictable portal while maintaining boundaries for other animals. It’s backed by a three-year warranty, reflecting confidence in its build and performance over time.
In sum, the SureFlap Microchip Pet Door introduces a practical blend of security, convenience, and pet-centered design. It offers a controlled doorway experience that can adapt as your pet and household needs change, while maintaining a straightforward setup process and reliable operation.
Q: What pets can use the SureFlap Microchip Pet Door?
A: Designed for large cats and small dogs; supports up to 32 microchip identities and compatible collar tags.
Q: What installation options are available for the SureFlap Microchip Pet Door?
A: Can be installed in doors, windows, or walls; glass installs require an adaptor; wall setups may need tunnel extenders.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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