Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
TailoWag presents a generous guinea pig hideout that doubles as a cozy bed and an inviting tunnel. With a footprint of 17.5 inches in length, 13.5 inches in width, and 6.5 inches in height, this space is designed to accommodate two adult guinea pigs without crowding. The rainbow exterior adds a cheerful touch to any enclosure while delivering a roomy interior where pets can turn, explore, and settle in for quiet moments or playful bursts.
Built to be more than a resting place, the hideout acts as a semi enclosed nest for sleeping, a tunnel for light exploration, and a central play area with a door curtain. This thoughtful layout invites curiosity, supports gentle social interaction, and gives your furry friend a personal retreat that can adapt to daily rhythms.
Featuring short plush and a high density elastic foam layer, the interior feels plush and warm to the touch while offering reliable support as little explorers move around. The bottom is shaped to resist sliding, helping keep the whole structure steady on varied surfaces. Thick fabric helps the unit maintain its form through use and time.
The large size makes it feasible for two adults to enter and exit with ease, share a moment, or play together in a safe space. While designed for guinea pigs, the compact, multi function design can suit other small pets as space permits, from hamsters to baby rabbits to curious kittens, depending on size and enclosure layout.
Decorating with a rainbow hideout gives a tactile, inviting space that invites the eye and the senses. Expect soft textures, a warm feel, and a practical, multi use item that can serve as a private nook, a social hub, or a comforting retreat for your small pet.
Q: What animals is the TailoWag Guinea Pig Hideout suitable for?
A: Designed for two adult guinea pigs, it also suits small pets like hamsters, sugar gliders, baby rabbits, and more, depending on space and temperament.
Q: Is the hideout easy to clean and maintain?
A: Yes. It is washable; hand washing is recommended to extend life, with machine washing possible and air drying advised.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com