Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
On warm days or in homes without air conditioning, a cool resting spot can make a big difference for your pet. The Cool Pet Pad Extra Large Blue offers a self-cooling experience that requires no water, electricity, or refrigeration. The surface stays pleasantly cool to the touch, and when your dog or cat settles in, they may notice a refreshing chill along their fur and paws, inviting a longer, more comfortable break.
How it works is simple and thoughtful. A patented, pressure-activated gel responds to the weight of your pet. There’s no power cord, no water bottle, and no ice to manage. After your pet rises, the pad recharges automatically within 15 to 20 minutes, so it’s ready for the next lie-down moment.
Use it year-round. Place it where your furry friend likes to relax—on the floor, on a sofa, or inside a crate or kennel. The pad remains cool to the touch and provides immediate relief without noise or fuss. It’s especially helpful for seniors, pets with medical conditions, or those who actively seek the cold spot on the floor.
Portability is a real plus. The Cool Pet Pad is lightweight, folds easily, and travels well from room to room, car rides, or hotel stays. The vibrant blue color adds a calm, playful touch to your space while blending with many home decors.
Note: Clean by hand and avoid prolonged exposure to direct sunlight to preserve performance. The pad’s cooling effect is designed to be soothing, not to replace climate control or veterinary guidance where applicable.
Q: How does the self-cooling feature work on The Green Pet Shop Cool Pet Pad?
A: The pad uses a pressure-activated cooling gel that chills instantly when your pet lies on it and recharges after 15–20 minutes of non-use.
Q: Is this mat suitable for large dogs over 80 pounds?
A: Yes. The Extra Large design is intended for pets over 80 lbs and can be placed on floors, crates, or sofas.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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