Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Green Pet Shop Cool Pet Pad is a self-cooling mat designed for comfort on warm days, after walks, or during quiet moments of rest. It uses a cooling gel that activates on contact and works without water, electricity, or refrigeration. The result is a chilled sensation that can help your pet settle quickly in the shade, indoors, or on a cool surface. The Green Pet Shop stands behind a thoughtful design that emphasizes safety and everyday usability.
Part of the Disney Collection, this medium pad features Stitch in a playful tropical motif. The design adds a touch of whimsy to your furry friend’s downtime, turning rest into a small daily delight and a conversation piece in your living space.
When your pet lies on the pad, the patented gel begins to absorb heat and maintain a cooler surface. After about 15–20 minutes of non-use, the pad recharges itself, ready to offer another round of cooling relief. There are no cords or water to manage.
Use the pad indoors, in the shade, or on a cool floor. It can rest on the floor, a sofa, or inside a crate.
This is the medium size, designed for pets weighing 21–45 pounds. It pairs well with dogs and cats that enjoy a cool, supportive surface as they unwind.
Q: How does the self-cooling mechanism work without electricity or water?
A: The pad uses a patented gel that chills on contact and recharges after 15–20 minutes of non-use.
Q: What size is this pad and who is it designed for?
A: Medium size is designed for pets 21–45 lbs; check dimensions to ensure a comfortable fit for your animal.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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