Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Chillz Gel Mat XL from THEGREENPETSHOP offers a refreshing cooling surface without electricity, water, or refrigeration. Activated by your pet’s weight, the gel provides a soothing chill that can help large dogs and cats feel more comfortable on hot days. Crafted with safety in mind, the non-toxic gel is designed to be gentle on paws and noses, and the surface is easy to clean after playtime or travel. This pad is meant to be a practical, low-maintenance way to support your pet during warm periods both indoors and outdoors.
Designed with large pets in mind, this mat measures 37 inches long by 31 inches wide, creating ample room for big dogs, lounging cats, or even shared spaces. The lightweight, flexible design makes it easy to position in a crate, on a bed, or in a vehicle during trips. No setup is required beyond laying it down where your companion rests, and the surface stays ready for use whenever needed.
Versatility stands out in everyday routines and travel scenarios. Indoors in a shaded corner, outdoors on a porch or lawn, or tucked into a crate during trips, the Chillz mat adapts to your rhythm. The non-toxic gel is designed to be safe around pets and children, supporting a calm, relaxed vibe after a walk, during nap time, or after play. While not a medical device, many households find this cooling surface offers a comforting option on warm days and during crate breaks.
How it works is simple: place the mat on a flat surface, allow your pet to lie down, and enjoy the gentle chill as the pad responds to weight. When not in use, it naturally recharges and is ready to go again in minutes, making it a practical, low-effort addition to your pet care routine.
Keep the mat clean with a damp cloth, and air dry after cleaning. The gel is non-toxic and designed to be durable for everyday use, with materials chosen to resist moisture and easy maintenance for busy households.
Q: What size is the Chillz Gel Mat XL and who is it best for?
A: XL measures 37 by 31 inches, ideal for pets over 50 lbs, including large dogs and big cats.
Q: Does the Chillz Gel Mat require electricity or water?
A: No electricity or water is needed; it uses a pressure-activated cooling gel and recharges after 15–20 minutes of non-use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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