Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Thornell KOE Kennel Odor Eliminator Concentrate from Odorcide is engineered for large spaces and demanding environments. Used by veterinary professionals across North America, this non-enzymatic formula targets the source of odors in cages, runs, kennels, floors, tables, walls, and other expansive areas—without merely masking scents.
This concentrate penetrates to the odor source rather than just the surface layer. Dilute with water or your cleaning solution to the recommended strength, saturate the affected area, and allow to air dry. If odors persist after drying, reapply as needed to refresh the treated zone.
Keep a measured dilution handy and apply with a pump sprayer or by saturating the target area. Use as part of a routine to maintain cleaner environments in kennels or clinics with minimal downtime.
The 128 oz bottle provides flexibility in dilution, letting you tailor strength to your space. When used as directed, KOE offers a versatile approach to managing odors in busy facilities or home kennels, without relying on enzymes or masking fragrances.
From busy clinics to family homes, KOE adapts to different settings. Whether addressing cages, runs, or entire rooms, users commonly experience noticeable odor reduction with proper saturation.
Q: Is Thornell KOE Kennel Odor Eliminator safe around pets and children?
A: Yes. The product is non-toxic, non-allergenic, biodegradable, and safe for use on any surface, making areas pet-friendly after drying.
Q: How should I use Thornell KOE Concentrate for best results?
A: Dilute as directed, saturate the odor source, allow to air dry, and reapply if odors persist after drying.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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