Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The TOYSINTHEBOX Cat Backpack Carrier blends practical design with pet-friendly comfort. Its back-expandable feature doubles interior space, making it suitable for cats, kittens, and even small dogs up to 13 lbs. This versatile carrier is built for hiking, traveling, and everyday outdoor use, offering a secure, enclosed space that supports pet calmness and convenient handling on the go.
Constructed with durable, scratch-resistant, waterproof materials, the carrier resists wear and cleans easily between adventures. The reinforced bottom adds stability as your pet enters or exits, helping maintain balance for you and your companion. A built-in safety hook helps keep curious pets safely inside during movement.
A multi-directional ventilation system with nine airflow vents and breathable mesh panels keeps air circulating, so pets stay comfortable even during warm days or longer excursions. Side pockets offer convenient storage for tiny supplies, while an additional side keeps you connected with your pet during nervous moments.
Dimensions are 15 inches long by 11 inches wide by 18.5 inches high, with an expandable section measuring 17.3 inches by 18.5 inches. The interior space supports medium cats and small dogs up to 13 lbs, while a panoramic bubble window enables safe observation during vet trips or flights. The ergonomic design helps distribute weight more evenly for longer excursions.
Ergonomic load-reduction technology includes widened shoulder straps and a chest buckle to distribute weight and reduce fatigue, making extended hikes or daily commutes more comfortable for you and your pet. The carrier’s overall build aims to strike a balance between light handling and sturdy performance, encouraging outdoor exploration without compromising safety.
The materials resist wear and are easy to wipe clean, keeping the carrier ready for the next adventure. Regular light cleaning helps preserve the material’s waterproof qualities and maintains the carrier’s shape after multiple uses.
Q: Is this carrier suitable for medium cats and small dogs up to 13 lbs?
A: Yes, designed for pets up to 13 lbs with an expandable interior for extra space.
Q: What are the main benefits for travel or outdoor use?
A: Bubble window, nine vents, and ergonomic straps support comfort, visibility, and ease during trips.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com