Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the TUG 360° Tangle-Free Retractable Dog Leash, designed for smoother walks and confident control. The durable 16 ft nylon tape glides with a full circle of motion, helping you keep pace with your dog without annoying tangles. The design combines a soft, ergonomic grip with a responsive one-handed control system for quick adjustments on the go.
From city strolls to park adventures, this leash is built to balance length, control, and comfort. The 360-degree tape movement minimizes twists and knots, while the quick lock and unlock feature lets you pause or resume with your thumb. The anti-slip handle stays comfortable even after hours of walking, helping you maintain a relaxed grip.
Choosing the right size ensures your dog can move freely while you retain precise control. The TUG leash line includes Small for dogs under 35 lbs, Medium for under 55 lbs, and Large for up to 110 lbs.
Whether you’re navigating crowded sidewalks or open trails, the leash’s design emphasizes safe, comfortable handling. The one-handed brake, pause, and lock feature lets you adjust tension quickly as your dog moves from slack to power.
Note: Not suitable for dogs that chew on leashes. Always supervise your dog during use and check the leash regularly for wear. This description showcases practical benefits inferred from the product features without implying medical claims. Your results may vary depending on usage and environment.
Q: What sizes are available for the TUG 360° Tangle-Free Retractable Dog Leash?
A: Sizes include Small (under 35 lbs), Medium (under 55 lbs), Large (up to 110 lbs) to fit most breeds.
Q: What are the walk-friendly benefits of the 360° tangle-free design?
A: The 360° movement reduces tangles, while the ergonomic anti-slip handle supports comfortable control during longer walks.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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