Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed with medium-sized cats and kittens in mind, this litter box offers a compact footprint (approximately 19.84 x 18.23 x 22.44 inches) that fits neatly in homes that value tidy spaces and hassle-free routines. Its thoughtful dimensions balance generous interior space with a footprint that suits apartments and larger rooms alike.
In everyday life, your feline companion will appreciate a calm, quiet experience. The cleaning action runs at a whisper-soft level, with sound below 35 dB, so you hardly notice it when it begins its cycle. That low-noise operation helps preserve a tranquil home environment, especially during early mornings or nap times.
Pair the litter box with the companion app via 2.4GHz Wi‑Fi or Bluetooth. The app collects and displays real-time insights such as the cat’s weight, time spent inside, and visit frequency. These details can help you observe patterns over days or weeks, supporting routine care decisions without guesswork.
The design supports straightforward maintenance too. When a clean is needed, simply lift the drum for quick access; the drum part is fully washable with water, making hygienic upkeep simpler than traditional litter boxes.
Assembling this unit takes about 90 minutes, and you’ll find an assembly video and user manual in advance to guide you. If you prefer a no-assembly option, there’s a version available in our store. This flexibility helps households adapt to their space and pace.
Real-life use often centers on a routine: a quiet device supports a calm household, while app-based monitoring offers visibility into daily activity. With its medium-cat focus and easy cleaning, it can become a dependable part of pet care without intruding on your day.
Note: This description reflects design goals and user-facing features described above; individual results may vary and are not guaranteed.
Q: Is this litter box suitable for medium cats and kittens?
A: Yes. It’s designed for medium-sized cats and kittens, with dimensions 19.84 x 18.23 x 22.44 inches.
Q: What connectivity does it offer and what data can I monitor?
A: Connects via 2.4GHz Wi‑Fi or Bluetooth; the app shows weight, time spent, and visit frequency.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com