Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The VCEPJH cat scratching post replacement arrives as a practical 4 pack, each post standing about 15.7 inches tall and 3.1 inches in diameter, finished in a clean white. Wrapped in natural sisal rope over a sturdy inner core, these posts offer a textured surface that invites cats to scratch, stretch, and engage with their environment.
Included are four replacement posts plus a set of M8 screws. Before proceeding, confirm compatibility with your existing cat tree or tower since some models require M8 fittings. The 15.7 inch height and 3.1 inch diameter are designed to align with common posts, and the set is versatile enough to mount on a cat tree, cage, or even a wall for a dedicated scratch zone.
Inside the visible rope lies a sturdy cardboard core, wrapped with hemp rope for a wear resistant surface. Natural sisal provides solid traction, encouraging cats to scratch the post rather than furniture, while reducing shed fibers and crumbs around the area.
Installation is straightforward with the included screws. If your tower is tall, you can connect two replacement posts using double headed screws for added height and stability. This setup keeps upkeep quick and limits downtime for your cat.
Cats scratch to mark territory, stretch their bodies, and maintain their claws. Providing a dedicated scratching post helps satisfy these tendencies indoors and can contribute to a tidier living space by offering a targeted, inviting alternative to furniture. The four pack lets you refresh multiple spots as wear appears, keeping the scratching experience inviting for your cat.
The white finish blends with most cat trees and decor. To keep the rope looking inviting, lightly dust or wipe away particles as needed, and rotate posts to maintain interest for multi-cat homes.
In apartments or smaller spaces, place posts at different heights along a tower or near favorite lounging spots. In multi-cat households, rotate the four posts to maintain ongoing novelty and prevent boredom, helping sustain peak scratching interest without damaging furniture.
Replacement posts extend the life of your cat tree, provide a familiar surface for scratching, and offer a straightforward upgrade path without buying a new structure. The included screws and compatible design support flexible setups while the natural sisal rope delivers an appealing texture for indoor use.
Q: What is included in the VCEPJH Cat Scratching Post Replacement 4 pack?
A: Four replacement posts and a set of M8 screws for quick installation.
Q: Where can I install these posts and will they fit my cat tree?
A: They fit cat trees that use M8 fittings and can mount on cages or walls if compatible.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com