Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Velvopet delivers a thoughtful warmth solution for cats and small dogs with a compact 16x18 inch heating pad. It blends into crates, beds, or carriers to provide a steady, comforting heat that you can tailor to your pet’s routine, from post-bath cozies to chilly winter evenings.
Smart warmth controls make it easy to adapt the experience. With six adjustable temperature levels and four timer presets, you can set just the right level of glow for a gentle night-time nap, a lounging afternoon, or a recovery period after activity. Picture a kitten resting contentedly after a vet visit, a senior dog keeping warm on a frosty morning, or a puppy settling into a crate with a soft, personalized warmth.
Built for durability, the pad features a seven-layer protective structure and MET-certified heating wire to help maintain steady warmth. An intelligent temperature sensor helps prevent overheating, while a single-circuit design supports stable power delivery. An internal fuse adds an extra layer of protection. For best results, pair the pad with the included soft cover to reduce direct contact with the PVC surface.
The outer envelope is waterproof and flame-retardant, making daily wipe-downs quick. The cord is protected by a chew-resistant sheath to help withstand playful paws. Designed to endure busy homes and energetic pets, it stays reliable across seasons.
At 16 by 18 inches, the pad fits neatly into crates, pet beds, carriers, or under blankets. It can warm a post-bath cuddle, soothe stiff joints after a chilly walk, or provide a cozy corner during nap time without cluttering your space.
The included flannel cover adds a plush layer that keeps your pet comfortable while shielding them from direct heat. It is removable and machine-washable, making it easy to keep the resting area warm, safe, and clean as part of your routine.
Q: What sizes does Velvopet heating pad come in?
A: This model is 16x18 inches and designed for cats and small dogs.
Q: Is the heating pad safe for use around pets?
A: Yes. It includes a seven-layer structure, MET-certified heating wire, a temperature sensor, an internal fuse, and a soft cover for safe warmth.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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