Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Ear care is a routine part of keeping dogs and cats comfortable. Virbac Epi-Otic Advanced Ear Cleanser combines a non-irritating, neutral-pH formula with gentle cleansing action. The inclusion of monosaccharides provides a soothing effect (anti-irritant) and helps limit the bonding of microorganisms to the skin’s surface. Its mild, low-pH design is intended to work without interfering with other ear products, while it helps remove cellular debris and excess wax and aids in drying the ear canal, so many pet parents notice a sense of fresh cleanliness after use.
During routine cleansing, the cleanser works by emulsifying waxy buildup and debris, while its mild formulation aims to stay comfortable for sensitive ears. The neutral pH supports compatibility with other care products, preserving your existing ear-care routine. Epi-Otic Advanced also emphasizes a drying action that helps create a less moist environment, which some pets notice as a sense of fresh cleanliness after cleansing. The combination of gentle cleansing and surface-friendly technology may help maintain a clear ear canal between visits to the veterinarian.
The product’s neutral pH is designed to minimize interference with other ear treatments you may use. It is non-irritating and well tolerated by sensitive skin, making it a reasonable addition to routine care. As with any ear-care product, avoid insertion into inflamed or injured ears and consult a veterinarian if you have concerns about persistent symptoms or chronic issues.
Virbac Epi-Otic Advanced Ear Cleanser is suitable for dogs and cats seeking a gentle routine cleanse and for pets that produce noticeable wax or odors. It is also described as recommended for pets with chronic otitis externa in some references, underscoring its role as part of ongoing ear-care routines.
Q: Is Virbac Epi-Otic Advanced Ear Cleanser suitable for routine ear care in dogs and cats?
A: Yes. It is a non-irritating, neutral-pH cleanser designed for routine cleansing of dogs and cats, helping remove debris and excess wax.
Q: Can I use this with other ear medications or products?
A: Its neutral pH helps minimize interference with other ear treatments, making it a cautious companion to existing ear-care routines.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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