Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the Virtulance Level 3 in 1 dog puzzle toy—a blue, 13.31 x 13.31 inch interactive challenge that brings three distinct activities into one well-built unit. Designed for dogs at every stage—from curious puppies to seasoned smart dogs—the toy grows with your pet, offering easy, medium, and advanced modes that unlock progressively more complex puzzles as skills develop. The result is a flexible enrichment tool that can keep play fresh and engaging without overwhelming your dog at the start.
The toy is crafted from premium ABS with thickened, smooth edges to protect gums and mouths during enthusiastic play. Its modular structure keeps components secure, while the pull-out drawer-style food box moves smoothly at an inclined angle to minimize accidental swallowing. Cleaning is simple—the design is easy to wipe down and is dishwasher-safe for quick upkeep after busy sessions.
Three core play elements form the backbone of this enrichment toy: 12 hemispheric treat compartments, four drawer-style food boxes, and four slots under a rotating disc. Start with a single feature and gradually combine elements as your dog’s problem-solving confidence grows. Dogs interact by spinning the disc, pulling drawers, and using their noses and paws to uncover treats, all while stimulating mental activity and focus.
Active challenges are designed to keep dogs happily occupied and engaged, which may help reduce idle barking and restlessness. By continually adjusting the difficulty, the toy supports ongoing cognitive engagement, helping dogs adapt to new tasks and stay mentally alert during daily routines.
In addition to enrichment, this toy doubles as a slow feeder, encouraging slower eating to support mindful meals. Four non-slip rubber pads anchor the base on a variety of floor surfaces, so dogs can explore and play without the toy sliding around. As dogs navigate with noses or paws to retrieve treats, they experience a calmer, more controlled feeding feel during play.
Q: How does the 3-in-1 design adapt to my dog's skill level?
A: The toy offers three difficulty modes in one unit, starting easy and gradually increasing challenge as your dog masters each level.
Q: Is the toy safe and easy to clean?
A: Built from premium ABS with smooth edges; components are dishwasher-safe for quick, hassle-free cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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