Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The VitalCozy 4 Pcs Winter Dog Crate Pads bring warmth, softness, and everyday practicality to your pet’s space. Each mat is sized around 18 x 24 x 1.6 inches, making them a versatile fit for small to medium dogs and even friendly cat lounging in crates or beds. With four pads, you can rotate and layer for always-ready replacements, keeping crates tidy and inviting.
Designed for seasonal shifts, one side features a soft, warm plush surface ideal for air-conditioned rooms or cooler days, while the opposite side uses breathable linen-cotton for warmer moments. The switch is simple and can adapt to your pet’s comfort needs without fuss.
The outer shell uses a plush coral velvet feel that’s gentle on noses and paws, paired with a durable linen-cotton underside. The classic rectangular shape gives pets ample space to stretch, while the star-pattern texture adds a subtle decorative touch that fits modern homes.
Less than a handful of ounces to carry, these mats are easy to grab for crate transfers, travel, car trips, camping, or simply moving from room to room. Use them on crates, floors, couches, or even as a cozy blanket on chilly evenings.
Built to last, the pads are machine washable and designed to hold their shape after many cleanings. For best results, select a gentle cycle and tumble dry on low. Important: avoid use with dogs that chew excessively.
Q: What are the dimensions and suitable weight range for use?
A: Each mat measures 18 x 24 x 1.6 inches and suits pets up to 25 pounds.
Q: What does the set include and how do I care for it?
A: The pack includes four mats; machine-washable on a gentle cycle, tumble dry, and they hold shape after washing.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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