Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Zoo Med ReptiTherm Undertank Heater is built to sit beneath your terrarium, delivering steady warmth to the enclosure from below. Specifically designed for 10-20 gallon tanks, this unit’s 6 by 8 inch footprint fits neatly under most glass and acrylic setups, helping you establish a comfortable thermal gradient for your reptile’s daily routine.
The heater ships in a compact package with dimensions about 11.26 inches long, 7.36 inches wide, and 1.50 inches high. These measurements reflect safe packaging and easy handling during shipping and storage, while keeping the product compact for home setups.
For hobbyists creating a warm microclimate in a 10- or 20-gallon terrarium, the Undertank Heater provides a discreet heat source that works well with substrates and hides. It complements ambient room temperatures and allows you to tailor heat to your enclosure’s design and your pet’s routine.
Notes: This description references origin and basic packaging details from the product information. The actual performance depends on your tank setup, substrate choice, and ambient conditions. Always monitor temperatures and adjust as needed to support your reptile’s comfort.
Q: What tanks is the Zoo Med ReptiTherm Undertank Heater suitable for?
A: Designed for 10-20 gallon terrariums, providing under-tank heat to help establish a warm microclimate.
Q: Is the heater safe to use in a standard terrarium setup?
A: Yes, intended for under-tank placement with proper substrate and enclosure; origin is the United States.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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