Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Managing excessive barking can feel like a daily challenge, especially when you want a calm, safe environment for your dog and family. The Zylfexo Citronella Bark Collar offers a scent-based training cue designed to work alongside your dog’s natural signals. The collar uses an intelligent bark recognition chip that analyzes barking sounds and vocal vibrations. When the collar detects barking and meets the selected sensitivity, a targeted citronella spray is released within about 10 seconds, yielding a subtle, non-obtrusive reminder that aims to redirect behavior without harsh corrections.
Think of this as a training aid that supports clearer communication during everyday moments—on walks, in the yard, or at home. The citronella spray is designed to be noticeable enough to catch attention but gentle in aroma and delivery, so it doesn’t overwhelm the dog or the environment. The goal is to help you establish consistent cues that your dog can learn to associate with a temporary halt to barking, while you continue other positive training practices.
Envision evenings on the porch, quiet mornings in the yard, or calm strolls around the block. The citronella scent acts as a discreet cue your dog can learn to associate with stopping barking, which may help reduce repeated interruptions during routine activities. The adjustable sensitivity and mode options let you tailor the experience to your dog’s temperament and environment, promoting consistency across different settings.
With a compact, 24-inch collar and a quick 2-hour charge, this device is designed for daily life rather than dramatic, one-size-fits-all promises. It provides a possible training aid that can fit a variety of dog shapes and sizes, without assuming guaranteed outcomes. For best results, pair device use with positive reinforcement, regular training sessions, and clear household routines.
Note: The collar includes two operation modes and two sensitivity levels for flexible training. It is not a substitute for ongoing training or veterinary advice when behavioral issues persist.
Q: How does the Citronella Bark Collar work?
A: It uses smart bark recognition to detect barking and vibrations, triggering spray or beep at the chosen sensitivity and mode.
Q: Does the package include the spray refill, and can the collar be used in wet conditions?
A: A spray refill is included; the collar is IPX4 waterproof for splashes, not suitable for swimming.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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